Guest Information

Medical Information

All clients are asked to complete a full medical questionnaire before any treatments to ensure your complete safety and comfort.

Booking & Cancellation Information

For some treatments and Spa Days, credit card confirmation may be required at the time of booking.  We require 24 hours’ notice to cancel an appointment or the full amount may be charged.  We regret that some treatments/appointments may be necessary to treat as cancellation for clients arriving more than 15 minutes late or a shortened treatment time may be given.

Payments

For spa days and groups of 2 people or more for treatments, we may ask you to pay for your treatment in full in advance. Payments are non refundable.

Gift vouchers

Gift vouchers are the perfect way to show your friends, colleagues or loved ones just how much you appreciate them.  Our vouchers are valid for 6 months from the date of issue and can be redeemed against any treatment or retail product of their choice.  Gift vouchers are exclusive to the Joshua Tree and cannot be redeemed at any other Aveda salon.

Bridal

There are no occasions more special than your wedding day.  Why not let us take the pressure off by helping you by coordinating your first bridal hair consultation and a complete beauty programme to make sure you look and feel amazing on your special day.

Mother to Be

All Aveda blended essential oils are completely safe to use during pregnancy, however, if you prefer we will use neutral oils.  All of our treatments are suitable during pregnancy and can be adapted to individual needs.

Children

Children’s hair appointments (12 and under) are available Monday to Thursday.  Babies and small children cannot enter into the spa rooms.  Please be aware that guest under the age of 16 must be accompanied by an adult.

Relax, Unwind and Enjoy

We hope that your visits to the Joshua Tree are always a pleasure and you enjoy the entire experience.  We value all feedback so we can continue to improve our services in the future.  We want you to leave us feeling totally relaxed so we respectfully ask that mobile phones are put on silence during your visit.