Guest Information

Medical Information

If you are taking any medication or you think there is any medical reason that may affect your treatment with us, please inform us at point of booking. All clients are asked to complete a full medical questionnaire before any treatments. We reserve the right to refuse or adapt treatments based on the information you share on your medical questionnaire so that your treatment is completely safe and appropriate for your needs. Please be aware that some medical conditions may require consent from a doctor before you can have treatments with us.

NB. We do offer a range of specialist treatments designed specifically for people living with cancer, please see our Wellness treatments or speak to one of our team for more details.

Booking & Cancellation Information

We require a booking fee for some hair treatments, spa treatments and spa day appointments and so may request credit card confirmation at the time of booking. We require 24 hours’ notice to cancel an appointment or the full amount may be charged. We regret that some treatments/appointments may be necessary to treat as cancellation for clients arriving more than 15 minutes late or a shortened treatment time may be given.

Payments

For spa days and groups of 2 people or more for treatments, we may ask you to pay for your treatment in full in advance. Payments are non refundable.

Gift vouchers

Gift vouchers are the perfect way to show your friends, colleagues or loved ones just how much you appreciate them.  Our vouchers are valid for 6 months from the date of issue and can be redeemed against any treatment or retail product of their choice.  Gift vouchers are exclusive to the Joshua Tree and cannot be redeemed at any other Aveda salon.

Bridal

There are no occasions more special than your wedding day.  Why not let us take the pressure off by helping you by coordinating your first bridal hair consultation and a complete beauty programme to make sure you look and feel amazing on your special day.

Mother to Be

We welcome mothers to be at the Joshua Tree. At or after 14 weeks, we offer treatments specifically designed for during pregnancy or breast feeding and all of our treatments can be safely adapted to individual needs during pregnancy.   The Aveda blended essential oils and Made for Life oils are completely safe to use during pregnancy, however, if you prefer, we will use neutral oils.

Children

Children’s hair appointments (12 and under) are available Monday to Thursday.  Babies and small children cannot enter into the spa rooms.  Please be aware that guest under the age of 16 must be accompanied by an adult.

Relax, Unwind and Enjoy

We hope that your visits to the Joshua Tree are always a pleasure and you enjoy the entire experience.  We value all feedback so we can continue to improve our services in the future.  We want you to leave us feeling totally relaxed so we respectfully ask that mobile phones are put on silence during your visit.